Despite Best Buy offering refurbished devices it claims can be "like new" on its third-party marketplace, a CBC Marketplace investigation found some products were anything but. In response to CBC's findings, Best Buy said in an emailed statement: "Your investigation prompted another round of scrutiny and development on [Best Buy's] Marketplace content." Sebastian found that out of four smartphones and four tablets CBC’s Marketplace purchased refurbished from Best Buy, half had issues. After being contacted by CBC's Marketplace, Best Buy reached out to the couple and offered an open-box iPad replacement. WATCH | Hidden camera of Best Buy employees warning shoppers to avoid their online marketplace:Best Buy employees seen on camera questioning third-party marketplace 1:33 CBC’s Marketplace went undercover to five Best Buy locations in the Toronto area to hear employees' thoughts on the company’s online third-party marketplace.

Source: CBC News October 08, 2021 08:09 UTC