That's because the telecom giant will only unlock phones free of charge for current and former customers. She finally did get her phone unlocked for free, but only after CBC News asked Bell about the issue. "If I hadn't talked to [CBC News], I'd be sitting here with a locked phone," she said. Bell says it will unlock phones for free for former and current customers with accounts in good standing. The consumer advocacy group believes the telecom regulator should explicitly state that cellular providers must unlock any phone free of charge from their network.

Source: CBC News December 16, 2017 09:59 UTC