Once you have reported it and if the money continues to be stolen, the bank has to make good your loss. You can also just hit reply to the debit SMS or mail, so that you don’t have to search for the complaint details. Many of us remember searching frantically for the complaint number on getting an unauthorized debit SMS. One, RBI has bounced the responsibility of safety of electronic money at the banks. RBI wants the banks to make it mandatory for you to register for SMS alerts and register your email addresses.

Source: Mint July 11, 2017 10:18 UTC