Executives from Canada's big banks defended the way they do business Monday, saying they take steps to make sure employees don't engage in questionable sales practices. Moreover, they said that since news reports emerged of troubling stories told by bank employees, the banks have taken a closer look at their practices and stepped up monitoring. The hearings come in the wake of a series of stories by CBC's Go Public, in which bank employees described questionable practices by some of Canada's biggest banks. Allegations included pressure on employees to meet ever increasing sales targets, signing clients up for services without informing them and forging signatures and initials. A world in which employees aren't fired for missing sales targets and bank employees who suggest services or investments are simply helping clients better manage their money.

Source: CBC News June 12, 2017 19:24 UTC