KUALA LUMPUR: Bank Negara Malaysia (BNM) is planning to publish the financial service provider (FSP)’s customer service index so that consumers can make informed decisions and exercise their right of choice. Governor Datuk Muhammad Ibrahim said that over time, the survey findings will drive the industry's performance by facilitating comparison and performance measurements. "Competition will also drive players to up their game," he said in his remarks at the launch of the financial ombudsman scheme. The central bank handled 6,695 banking and insurance complaints in 2015, a slight reduction compared to 7,197 in 2014. "As consumers ourselves, we should all agree on the rights of consumers to be treated with fairness, dignity and respect," he added.

Source: New Strait Times November 04, 2016 04:09 UTC