Looking ahead to 2022, the customer experience (CX) world is poised for some exciting developments that balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places. Customer relationship management (CRM) platforms like Salesforce have a lot to gain from acquiring CX technology that includes capabilities for voice. To move beyond the early adopter crowd, AI companies will have to start speaking to the business benefits of their technology. Under the hood, many AI companies use common, open-source AI models to arrive at a conclusion. However, some of the major AI companies are opening up their machine learning models to new languages, unlocking more opportunities to develop new applications in emerging markets.

Source: Forbes January 14, 2022 01:45 UTC