Customers travelling with checked baggage will soon be able to keep tabs on their bag’s journey in the Air NZ app. The feature allows customers to view the last recorded status of their bag(s) in the Air NZ app while they are travelling. After completing bag drop ‘Check status’ will appear on the baggage card on the flight details screen in the app. Air New Zealand Chief Digital Officer Nikhil Ravishankar says Air New Zealand is dedicated to becoming the world’s leading digital airline and baggage tracking shows its commitment to delivering customer-focussed innovations. In an upcoming release, customers will also be able to report and monitor mishandled baggage via the app.

Source: New York Times May 15, 2023 22:08 UTC