BT customers calling its helpline are routinely being forced to wait on hold for three quarters of an hour — or longer. On hold: Readers have been struggling to contact BT over faults with broadband and landlines, as well as to cancel or renew contractsYesterday morning, the automated message said: 'We're very busy at the moment. BT's sluggish response times come amid fears that its customer service could take a hit in a major cost-cutting drive. Readers have been struggling to contact BT over faults with broadband, as well as to cancel or renew contracts. After waiting nearly an hour to speak to someone at the BT customer services centre, they confirmed that the engineer had been cancelled without her being notified.

Source: Daily Mail November 09, 2022 00:48 UTC