BPI had to take down their electronic banking channels, including Internet banking and mobile banking, to address and resolve their internal systems’ problems. During banking days, all transactions (deposits/credits and withdrawals/debits) are only temporarily posted to the accounts’ balances. At around 10 p.m., electronic banking channels are closed for some 15 minutes and the bank’s main database is updated. In doing so, the extraction from the “live” database created a system file for EOD processing – which this girl conveniently ignored and left undeleted. BPI boasted, “No money was lost.” Well, I can say that some credibility was lost.

Source: Manila Times June 23, 2017 14:48 UTC