The airline reportedly advised two customers to file a police report for their missing luggage ADRIAN DENNIS/GETTY IMAGESIt is the one thing guaranteed to ruin a holiday or derail a business trip: your airline losing your luggage. Until now airlines have tended to take responsibility and pay compensation when baggage was permanently lost. However, two cases have emerged where British Airways allegedly declined to help and told passengers to inform the police instead. In one reported incident, BA closed the case when the police refused to get involved and initially refused to pay out. She claims that the BA representative told her that the bag had been lost or stolen between…

Source: The Times April 03, 2018 22:41 UTC