Business News of Monday, 10 February 2020Source: Business & Financial TimesB&FT Editorial: Customer service in public sector woefulFile PhotoEach year, the Institute of Customer Service Professionals (ICSP) runs the Ghana Customer Service Index (GCSI) - a customer satisfaction survey for the country. The Institute of Customer Service Professionals runs an online and face to face survey of consumers once a year. The public sector in Ghana has attracted concern and interest among politicians , citizens ,public servants and development partners (DPs) during the past six decades of independence since 1957. In short, the public sector delivers services and produces goods to citizens, organisations, or other levels of governments. The recent Customer Service Report 2019 pointed out that the Public Sector is the worst performer for customer satisfaction in the country.

Source: GhanaWeb February 10, 2020 15:45 UTC