Bruce and his sister Patricia Mitchell, 60, had hoped to restore the duplex, which they co-owned, to its former glory. Bruce Mitchell, 69, says Intact would regularly fail to communicate updates about his insurance claim. Patricia Mitchell says her plans to retire have been put on hold, as the siblings' legal costs continue to rise. James Zaitsoff says Intact had a duty to deal with the Mitchell siblings' claim in a timely manner. "That's what's so heartbreaking," said Patricia Mitchell.

Source: CBC News June 15, 2020 09:56 UTC