Amid widespread flight disruptions caused by dense fog and low visibility, the civil aviation ministry on Friday directed airlines to strictly adhere to passenger facilitation norms and ensure sufficient staffing at airports. ADVERTISEMENTIn an office memorandum, the ministry stressed mandatory compliance with passenger facilitation requirements during fog and low-visibility conditions. "Where adverse weather prevents operations despite reasonable efforts, airlines shall clearly inform passengers about the nature of disruption and the measures being undertaken. For diverted flights, the ministry said carriers must make necessary arrangements at the alternate airport, including providing meals and refreshments and ensuring timely onward travel. "Clear communication regarding connecting flights, baggage handling and care of unaccompanied minors shall be ensured," the ministry said.

Source: The Telegraph December 20, 2025 13:04 UTC