Photo / GettyAudit New Zealand has found significant issues with Wellington Water's non-financial performance measures. Audit NZ also found Wellington Water was unable to accurately report the number of complaints for wastewater, stormwater and water supply services. In the past year there were 2096 of these spills across Wellington Water's network. Wellington Water also reported it's customer satisfaction survey was not robust enough in terms of design, sample size, and controls to produce reliable results. He wrote to the Wellington Water Committee expressing his council's dissatisfaction around Wellington Water's performance measures, delivery and a lack of transparency and communication.

Source: New Zealand Herald December 15, 2020 23:25 UTC