PETALING JAYA: The ability of artificial intelligence (AI) to process a huge amount of data makes it an important enabler in ultimately helping humans drive better outcomes. “The only way to deliver value to the customer is if the business understands how the technology translates to value,” said the executive. Data can be accessed via open APIs documented within ServiceNow documentation and the Common Services Data Model (CSDM),” Ng said. He said a Fortune 500 consumer goods and services company is able to predict issues in the Azure cloud to reduce user interruptions. The AI system is effectively able to give a potential outage heads-up to the team,” Ng said.

Source: The Star September 06, 2021 00:33 UTC