The Commerce Commission is investigating Apple over complaints it has been replacing new faulty products with refurbished or re-manufactured goods. The organisation said Apple had represented to consumers with faulty products that they were not entitled to a free remedy if their Apple device had previously been repaired by third party, "unauthorised repairers". "However, having a component of the Apple device serviced, repaired, or replaced by someone other than Apple cannot, by itself, extinguish the consumer's right to a remedy for non-compliance with the consumer guarantees," the ACCC said. New Zealand's Commerce Commission confirmed that it, too, was investigating Apple over its product replacement policy. "This includes whether it's sufficient for Apple to provide refurbished or re-manufactured goods as a replacement in some circumstances, such as for new products that are faulty."

Source: New Zealand Herald April 06, 2017 23:48 UTC