Plaintiffs complain of frustration at design that has left keys prone to becoming stuck, leaving laptops unusableApple is facing a class action lawsuit over the design of its MacBook and MacBook Pro keyboards which, consumers complain, has keys that are prone to becoming stuck. The lawsuit follows a litany of complaints across user forums, specialist media and a petition with over 21,000 signatures urging Apple to recall the Mac laptops released since late 2016. It was first used on the 12in MacBook laptop, and then later on the redesigned MacBook Pro line from late 2016. The lawsuit argues that “Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs’ decision to purchase a MacBook” and that even after repair the problem reoccurs. Apple has a guide on how to clean a MacBook or MacBook Pro keyboard with compressed air, but further treatment requires repair by technicians.

Source: The Guardian May 14, 2018 10:41 UTC