Apple ‘error 53’ sting operation caught staff misleading customers, court documents allege - News Summed Up

Apple ‘error 53’ sting operation caught staff misleading customers, court documents allege


‘Error 53’ fury mounts as Apple software update threatens to kill your iPhone 6 Read moreThe documents also show how the ACCC used undercover methods to investigate Apple. Investigators, posing as iPhone customers, called all 13 Apple retailers across Australia in June last year. It was only one part of the communications between the company and its customers over error 53, the company said, and must be interpreted in the broader context. Apple said it had also established an error 53 outreach program and offered replacements or repairs for many of the phones referred to in the ACCC’s case. Apple has previously faced court action in the United States relating to error 53, but the case was thrown out last year.


Source: The Guardian June 05, 2017 03:33 UTC



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