'An alarming lack of empathy' - AIB urged to delay changing charges and fees - News Summed Up

'An alarming lack of empathy' - AIB urged to delay changing charges and fees


THE consumer representative on the Irish Banking Culture Board has called on AIB to hold off on changing its fees and charges regime for customers. The largely-taxpayer-owned bank is planning to remove an option that allows customers to avoid paying a maintenance charge and fees from the end of May. At the moment current account holders do not pay maintenance and transactions fees if they keep a minimum balance of €2,500 in their account on a quarterly basis. AIB said the European interest rate environment has made it difficult for the bank to provide maintenance and transaction fee-free banking. AIB came in for criticism last week for trying to introduce a 1c charge for customers who make contactless payments from May.


Source: Irish Independent March 20, 2020 15:00 UTC



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