A day after airline executives went before lawmakers to defend their customer service, American Airlines confirmed Wednesday it will shrink the distance between economy seats in some new planes — but don’t accuse the carrier of cutting legroom. For comparison, the distance on similar-sized Boeing 737-800 jets American currently operates is 31 inches. — Joshua Freed, American Airlines spokesmanSouthwest Airlines will begin operating the 737-Max on Oct. 1, and it will have a 32-inch pitch on all seats. Why do you use those?” he asked, referring to Spirit Airlines, which offers some seats with a pitch of 28 inches. Last month, American Airlines removed a flight attendant from duty after he got into a verbal confrontation with a passenger after he took a stroller away from a different passenger.

Source: Los Angeles Times May 03, 2017 20:35 UTC