New York (CNN Business) Amazon is changing its complaint process for returns and will pay customers up to $1,000 for products sold by third-party sellers that caused damage or personal injury. Amazon said the changes begin September 1 for all products sold on its website. "This streamlined process will save time, money, and effort for both customers and sellers," Amazon said about its new "A-to-z Guarantee." In recent years, numerous products sold on Amazon have caught consumers' ire. For example, hoverboards , carbon monoxide detectors and faulty dog collars sold on Amazon have caused problems.

Source: CNN August 10, 2021 11:59 UTC