“At least once a week, often every day, I get an email from somebody who just says that the Echo has changed their lives,” Mr. Limp said. “If you’re an adult and you say you’re depressed or suicidal,” he said, “or you’re potentially a victim of domestic abuse and you’re talking to Alexa in that way, we’ve talked to experts about what we should do in those situations. Alexa would try to connect you to a suicide hotline or domestic abuse hotlines.”He said Alexa’s personality would continue to grow with the help of artificial intelligence and machine learning. “We have thousands of people working on that right now. Mr. Limp said “utterances” were encrypted when stored, much as credit card data is.

Source: New York Times March 03, 2019 09:56 UTC