At a time when businesses are obsessed with improving the customer experience, Facebook Messenger chatbots have played a significant role in making chat-based services a mainstream. "Conversations with these businesses can be complex, emotionally-driven and often require sensitive and personal information to pass between the two parties. When hopping to Messenger to take advantage of the new technology, businesses have to share the exclusive data with the social media giant. With WhatsApp releasing its new update, privacy has become the most-talked about topic in recent past days. Facebook-owned WhatsApp was in hot water recently for releasing a new privacy update which allows it to share the phone number of the users with the parent site.

Source: India Today September 05, 2016 06:22 UTC