Consumers continue to battle airlines over canceled tickets. At stake are literally billions of dollars—and likely lasting animosity toward airlines over punitive policies. U.S. travel agencies have already handled more than $1 billion in airline cash refunds, according to Airlines Reporting Corp., which processes tickets. That doesn’t count refunds issued directly by airlines, which likely more than doubles that total. Then there’s the far more common outcome of a voucher issued instead of a refund, allowing the airline to hang on to a customer’s cash.

Source: Wall Street Journal August 12, 2020 13:07 UTC