Canadians whose travel plans have been dashed by flight delays or cancellations say they are losing patience with the agency responsible for enforcing compensation rules. But that backlog has increased in recent months as a hectic summer travel season has resulted in a rising number of Customers who claim airlines are circumventing federal compensation rules . Let us know by emailing [email protected]The CTA said the backlog of complaints rose to 18,200 after a spike in new complaints in recent months. Passenger rights attorney Gabor Lukacs questions the Canadian Transport Agency’s enforcement practices and says the agency should issue more fines when an airline violates rules protecting passengers. Lukacs said these new changes, which come into effect on September 8, could make it harder for passengers to claim compensation from airlines.

Source: CBC News August 15, 2022 01:06 UTC