Fernandes said AirAsia had submitted a letter to Mavcom requesting help to resolve the congestion, but in return had allegedly received an unsatisfactory response. If we are right, they should penalise the airport,” Fernandes told reporters. Yesterday, AirAsia in its statement called on Malaysia Airports Holdings Bhd (MAHB) to make adjustments at klia2 to address congestion at Immigration counters. AirAsia Malaysia CEO Riad Asmat and AirAsia X Malaysia CEO Benyamin Ismail had also said the long queues at Immigration counters for foreign passport holders were a daily occurrence and caused by the poor design and flawed configuration at klia2. It also stated the long waiting time was an isolated incident, noting Immigration clearance at klia2 normally takes less than 10 minutes.

Source: New Strait Times October 18, 2019 15:22 UTC