Air New Zealand is cracking down on record numbers of unruly passengers who are verbally or physically abusing staff. The airline has taken action against a growing number of abusive passengers during the past year - including imposing a five-year ban. The airline has issued a record number of warning letters and bans during the past year and is urging passengers to show respect for each other - and airline staff - over the busy summer season. Tomorrow is the busiest day of the year as more than 60,000 passengers head away on more than 600 flights across Air NZ's network. While the number of flights has increased in the past year, that growth is far exceeded by a rise in the number of travel bans.

Source: Otago Daily Times December 18, 2019 15:56 UTC