Air Transat says those wishing to request a special meal may either upgrade to club class or bring their own food on board the flight. The new policy does not fly with passengers with dietary needs, who say they’re inclined to take their business elsewhere despite Air Transat’s competitive rates. He called Air Transat’s policy shift, which went into effect this past April, a “disappointing” development that creates additional headaches in a process already rife with inconvenience. “White gloves?”Cabana said the menu format Air Transat chose cannot be adapted to the array of food restrictions among their passengers. Pelletier said his next trip will likely be taken on board one of Air Transat’s rivals, since the airline has lost his business.

Source: thestar August 23, 2016 10:52 UTC