Thursday’s report comes almost four months after the two flights — one from Rome, the other from Brussels — sat on the tarmac in Ottawa for almost five and six hours, respectively, with passengers not allowed to disembark. The airline will pay $295,000 to the 590 passengers who were aboard the two flights, over and above their out-of-pocket expenses incurred because of the delay. OTTAWA—Air Transat failed its passengers during a sweltering, hours-long ordeal aboard two of its grounded aircraft this summer, a federal agency ruled Thursday as it fined the airline $295,000 and ordered it to cover the out-of-pocket expenses of affected passengers. Transportation agency members agreed Air Transat was not solely responsible for the delays, prodding airports, refuelling companies and others involved in getting planes on and off the ground to work harder to avoid a repeat occurrence. However, the agency said the extraordinary situation didn’t relieve Air Transat from its commitment to customers.

Source: thestar November 30, 2017 19:18 UTC