Air Miles customers have continually complained about long wait times to reach a customer service rep by phone. Two weeks later, an Air Miles rep called with an apology and his miles were returned with an additional 200 bonus miles. Delays an 'anomaly'Spokeswoman Lasiuk said Air Miles keeps customers informed of any shipping delays and that they're "very much an anomaly." 'I don't want to subscribe to a punishment program anymore' - Mladen Loncar, Air Miles customerLoncar complained and got an extra 1000 bonus miles as compensation. "I call it not the Air Miles rewards program but the Air miles punishment program," he says.

Source: CBC News November 20, 2016 10:00 UTC