A Delhi consumer court has awarded Rs 1.5 lakh in compensation to a father and daughter who complained of poor conditions on an Air India Delhi–New York flight in 2023, citing “mental agony and harassment” caused during their journey. The complaint alleged broken seats, non-functional in-flight entertainment systems, unhygienic washrooms, poor food service and an unresponsive cabin crew. The commission directed the airline to pay a total compensation of Rs 1.5 lakh. Air India, however, denied the allegations, telling the court that the aircraft had undergone a thorough examination before departure and was also inspected by the engineering department, which found no “discernible issues”. “The complainant is lodging unfounded allegations with the deliberate aim to illicitly obtain advantages from Air India,” the airline counsel said in court.

Source: The Telegraph January 21, 2026 11:31 UTC