(Air Canada - image credit)Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot. "While a chatbot has an interactive component, it is still just a part of Air Canada's website. The Canadian Transportation Agency wrote that Air Canada's equipment purchases and planning decisions created inaccessible routes in its service. Moffatt sent a copy of the screenshot to Air Canada — pointing out the chatbot's advice to the contrary. Air Canada planes sit on the tarmac at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021.

Source: CBC News February 15, 2024 22:43 UTC