CBC has agreed not to identify the current and former Air Canada employees because doing so could jeopardize their current employment. Air Canada says the practice of overselling is carefully managed, and employees are trained to be transparent with customers. - Former Air Canada ticket agentIt didn't matter if passengers were flying within Canada, to the U.S. or overseas, he said. Air Canada respondsGo Public requested an interview with Air Canada, but the airline declined. In 2017, Air Canada reported a profit of $2.04 billion, more than double what it earned the previous year.

Source: CBC News February 11, 2019 01:00 UTC