However, the company says in Wainwright's case, 'we did not meet our usual customer service standards.' Air Canada is apologizing after not allowing a passenger who's blind to board a flight from Toronto to Minneapolis with her guide dog. She was also travelling with her service dog Lilo, a five year-old black Lab. "They said, 'Oh, that's OK.' They handed us our boarding passes and said, 'Have a great flight,'" Wainwright said. But when the group tried to board their return flight in Toronto, Wainwright says the service dog was suddenly a major problem.

Source: CBC News October 27, 2022 20:38 UTC