Artificial intelligence will be critical to improving the passenger experience before, during and after flights, said Rodrigo Acuna Agost, head of AI Research at Amadeus IT Group. Artificial intelligence will be critical to improving the passenger experience before, during and after flights, said Rodrigo Acuna Agost, head of AI Research at Amadeus IT Group. AI systems can predict when maintenance is required even before a part is broken, allowing for quick repairs and minimizing time on the ground. Algorithms can be used to predict passenger behaviour and reduce overbooking by analyzing inputs such as historical passenger data, weather patterns and time of day to better predict how many people won't show up for a flight. (Matt Cardy/Getty Images)"While the individual details about specific passengers are 'used' to draw conclusions, they do not put passenger data 'at risk' when properly configured," he said.

Source: CBC News April 29, 2018 19:07 UTC