Take our advice website. While the face-to-face part of our service will always continue, many people now prefer to access our advice online from home. So how do we make sure our online presence offers the best possible service, using the most up-to-date systems? By automating the initial stages of online advice writing, we could free up our team to focus on the quality of the detailed advice they may give to people later. We don’t want the private information a user feeds into our website to be retained by the programme provider and used by them elsewhere.

Source: The Herald September 02, 2023 12:57 UTC