Rasheed BisiriyuAn automobile dealer, Mandilas Enterprises Limited, says it has captured 63 per cent of the Toyota market share in the after-sale service in Nigeria. The General Manager, Mandilas Enterprises, Mr. Stephen Gladwin, who gave the figure in Lagos, also said the after-sale business had provided the huge chunk of the auto company’s revenue in the last three years. Gladwin said the Toyota Nigeria Limited confirmed the leadership of Mandilas in the customers and after-sale service among all Toyota dealers at the TNL award held recently in Lagos. He said, “Our focus in the last three to four years has been on the after-sale service and it has paid off because we’re generating most of our revenue from after-sales. “At the last TNL awards for dealers, Mandilas was given 63 per cent market share for the after-sales and we won the highest number of awards.”Going by the list of awards for the event made available to our correspondent, Mandilas carted home among others the best customer service manager, the best marketing manager, the best parts manager, the best service manager, the best service team, the best marketing team and the best service advisor.

Source: Punch April 17, 2018 23:37 UTC