When he heard about the Equifax breach, his immediate instinct was to contact Equifax to change his PINs. The story changed once Mr. Harrison educated the Equifax representative on basic freeze facts. A supervisor did exist, but the one who got on the phone with Mr. Harrison said that it was not possible to change the PIN. He would not answer additional questions, referring Mr. Harrison to the company’s breach site instead. In an interview on Saturday, Mr. Harrison said that he wouldn’t trust someone swearing on a stack of bibles that his PIN numbers were safe.

Source: New York Times September 10, 2017 19:02 UTC