"How well organisations conduct their change management efforts can greatly influence the extent to which new back-office or customer-facing operations benefit the business." Having helped guide SAP's Africa market unit through the past 18 months, Bolton has some practical tips to help organisations improve their change management and ensure they successfully adapt to ongoing change and disruption. Team up: "Set up change management project teams for each new initiative," advises Bolton. Train, train, train: "Empower the change management team and the super user involved in the change initiatives with the necessary training," says Bolton. "By recognising the efforts of those driving change within the organisation, it becomes more likely that the changes will achieve a shift in mindset, which will help instil a change mindset for future change management efforts."

Source: The North Africa Journal November 18, 2021 14:47 UTC