This service is now available from its 1148 call-centre line for its Serenade premium customers, and will be made available at its 1175 call-centre line for general customers in May. Any inquiry by an AIS customer placed at one contact point will also be shared with other AIS channels instantly, including online, such as Facebook, Line, the AIS website, and offline channels such as the AIS call-centre system and AIS shops. This means all AIS customer-service channels can get instant updates on a customer’s preferences and inquiries, allowing AIS agents to offer the desired services to the customer promptly and accurately, the company says. Bussaya added that although AIS had embraced digital technology to strengthen its customer service, the company had not reduced the number of customer-service staff. She added that AIS had budgeted Bt2 billion this year for customer service, the same as last year.

Source: The Nation Bangkok March 27, 2017 18:00 UTC