LONDON: British mobile operator O2 has created an AI-powered tool that sounds like an elderly grandmother, keeping phone scammers on calls and away from the general public. The telecoms giant said it had created the so-called “scambaiter” tool in response to research which found that seven in 10 people wanted to get their own back on scammers, but did not want to waste their own time in doing so. It said the tool had been successful in keeping numerous scammers on calls for up to 40 minutes at a time and frustrated them with meandering stories and explanations about their tech use, as well as providing false personal information and made-up bank details. “The newest member of our fraud-prevention team, Daisy, is turning the tables on scammers – outsmarting and outmanoeuvring them at their own cruel game simply by keeping them on the line. “But crucially, Daisy is also a reminder that no matter how persuasive someone on the other end of the phone may be, they aren’t always who you think they are.

Source: The Star November 18, 2024 03:35 UTC