And within personal lines, it can be used to deal with a range of tasks, such as low complexity queries from consumers. However, a “different beast” lies in commercial lines, according to Allianz’s head of counter fraud James Burge. The session was chaired by acting editor Yiannis Kotoulas, alongside Shift Technology head of customer success Gareth Evans and chief technology officer Marc Jones. During a discussion about AI, Sumner said that “there is a danger” that AI models “only target personal lines”. And Evans felt that for a commercial fraud model to be in place that uses AI, “firms need to start with commercial claims to understand what they look like and then build from there”.

Source: The Times November 18, 2023 06:25 UTC