At the close of 2011, Air Miles introduced a five-year expiry date on rewards miles. Air Miles is hiding certain merchandise from collectors who have enough points to buy it, claim some customers. Some customers have told CBC News that when they log onto the Air Miles website using an account with few miles, they see premium merchandise they can't afford. "I was really angry to find out the way Air Miles is messing with their customers." "I have never felt so cheated by a company," claims Ottawa Air Miles collector Ashlea Langevin.

Source: CBC News July 28, 2016 09:00 UTC