A little engineering, a lot of customer service: What it will take to fix COVID-19 test lineups - News Summed Up

A little engineering, a lot of customer service: What it will take to fix COVID-19 test lineups


So the next morning, the family headed to the nearest COVID-19 testing site, located at St. Joseph's Health Centre, in the city's west end. Gordon got her own test results 36 hours later using MyChart, an online tool adopted by some hospitals, including St. Joseph's. COVID-19 testing is inconsistent across the country, with the process ranging from efficient pre-booked appointments to hours-long lineups. A paramedic administers a nasal swab at a drive-thru COVID-19 testing centre outside the Canadian Tire Centre, home of the NHL's Ottawa Senators, in Ottawa on Sept. 20. Michael Carter, an industrial and systems engineer who specializes in making health-care delivery run smoothly, has been advising on COVID-19 testing.


Source: CBC News September 27, 2020 07:52 UTC



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