For the time being, working overtime is mandatory for local police dispatchers. With the current staffing shortage, dispatchers have had to transition from working four days a week to five, and are asked work 12 hours shifts twice a week. “So if we're fully staffed, the goal is always to have [dispatchers] work four 10-hour shifts and have three days off. It's really important to have that third day off to recuperate, because they are dealing with such stressful things,” Brandis said. Brandis recalled a moment where the call center was down to 12 staff members authorized to work a radio, including herself.

Source: Daily Sun November 07, 2021 13:45 UTC