Zachary Frenette likes working as an Uber driver in Phoenix. He is a top-rated driver who often chats with his customers on their trips. Then, a possible exposure to the virus prompted Mr. Frenette, 29, to quarantine himself. Off the roads and worried about making his rent on time, he turned to Uber for help. For several days, Mr. Frenette communicated with the company by telephone, email and the Uber app, but he kept getting the same feedback — always polite, probably scripted and sometimes maddeningly vague — that he did not meet the criteria.

Source: New York Times April 04, 2020 14:48 UTC