The Banking Ombudsman Scheme has received a number of complaints, including 72 this year, about deceased customers' accounts. Photo / FileThe Banking Ombudsman Scheme has received a number of complaints, including 72 this year, about deceased customers' accounts. Photo / FileMore than 70 complaints about how banks deal with the accounts of dead customers have been made to the Banking Ombudsman this year. "It's a really difficult and stressful time when people are dealing with bereavement and hearing these stories is very concerning," said Banking Ombudsman Nicola Sladden. Banking Ombudsman Nicola Sladden.

Source: New Zealand Herald May 23, 2021 07:20 UTC