How are banks integrating technology into their customer experience, while complying with industry regulations? 1) Integrate Technology Into The Customer ExperienceOn one end of spectrum, Jim Olson explained that his firm has more than 16,000 financial advisors and serve clients through dedicated, face to face, personal relationships. 2) Know That Technology Is The CompetitionOn the other hand, for some banks, technology is now a large share of the “customer experience”. Banking, insurance, financial services, media, communications, politics, dating, hospitality, travel, real estate and more have been impacted. New technology, millennialization, behavioral shifts, the new customer experience, have already happened.

Source: Forbes November 25, 2017 12:00 UTC