When you’re focused only on the transactional, fulfilling-a-request side of customer service, it’s easy to overlook the value of wow customer service, and of the wow customer service stories that they engender. Wow customer service stories are essential to the growth of almost any business, something I stress to my clients frequently, as a customer service consultant and keynote speaker on customer service. Of course, wow customer service doesn’t only happen at Five Star hotels and resorts, as I’ve explored in other articles. ******Wow Customer Service at the Five Star Montage Palmetto Bluff ResortWhat a housekeeping employee did for my family at Montage Palmetto Bluff, a resort near Savannah, Georgia on the banks of the May River in South Carolina, is one of the loveliest examples of “wow” customer service that I’ve encountered. Live Video–Micah Solomon Speaks on Customer ServiceMicah Solomon: Author, consultant, keynote speaker, thought leader on customer service, customer experience, corporate culture, innovation, hospitality.

Source: Forbes July 29, 2017 21:38 UTC