One of the easiest and quickest ways to improve customer experience and customer satisfaction scores is to remove pain points throughout the customer journey. Here are five ways to stop taxing your customers:1. Stop making it difficult to contact Customer Service. Do the customer’s work for them whenever possible. Why frustrate customers by nickel-and-diming them for every service or hiding fees, taxes and other charges until the last minute?

Source: Forbes April 15, 2019 11:03 UTC